On-Remote Support For Laptop & Desktop

Remote support software enables IT Engineer to access another computer or device remotely to provide support. The remote connection allows the engineer to see the screen of the remote device on their own screen in real-time, and in most cases be able to take control of the remote device to troubleshoot issues and perform other tasks.

Remote support leverages remote access software to give the engineer instant access to the remote device from anywhere, at any time. This means that they can provide remote assistance without having to travel to the device.

While in a remote session, the engineer can take control of the device and perform whatever task is needed. They can install updates, resolve issues, and perform maintenance. Most remote support solutions come equipped additional features that help IT pros be more productive while providing remote support. Examples include mail outlook issue, windows error fixing, remote print, chat, session recording, screen sharing, and more.

By being able to remotely access a device to provide support, IT support teams, help desks, and managed service providers can resolve support tickets quicker. This means they can save time and get more done throughout the day. End-users receiving support enjoy faster service which leads to increased satisfaction.