Privacy Policy

Smart Alphabet We is committed to protecting the privacy of customers, visitors and partners. This Privacy Policy explains how we collect, use, disclose and retain information when you visit our website or engage our services (including on-site support, remote support, CCTV installations and managed services).

1. Scope

This policy applies to information collected via our website (smartalphabet.in), by phone, email, in-person interactions, service contracts (AMCs), on-site support visits, remote support sessions, and CCTV/surveillance installations carried out by us.

2. Information We Collect

1. Contact & Identity Data: Name, company name, postal address, email address, phone number, contact preferences and other identifiers you choose to provide.
2. Transactional Data: Quotations, invoices, order history, payment details (we do not store full card details; payment processors handle payments), delivery/installation addresses and service records.
3. Device & System Data: Information about devices we service (make/model/serial number), system configuration, operating system, logs and diagnostic information necessary to provide support.
4. Remote Session Data: When remote support is provided, session logs, IP addresses, connection timestamps and any files or diagnostics accessed during the session.
5. CCTV & Video Data: For CCTV installations, recorded footage and meta-data (camera ID, timestamps, storage location) may be processed and stored per the client agreement.
6. Usage & Technical Data: Website analytics (IP address, browser type, pages visited, referral source), cookies and similar tracking technologies.

3. How We Use Your Information

1. To provide and manage service requests, repairs, installations, and annual maintenance contracts (AMCs).
2. To process quotations, orders, deliveries, and payments, and to communicate order status and invoices.
3. To perform diagnostics, remote troubleshooting, and technical support for customer systems and devices.
4. To deploy, configure and maintain CCTV systems and manage recorded footage as per contract terms.
5. To comply with legal obligations, protect our rights, prevent fraud and ensure safe operations.
6. To send service-related communications, account notices and — where you have opted in — marketing communications and service reminders.
7. To analyze website and service usage for improving our products, services and user experience.

4. Legal Basis for Processing

Where applicable, we process personal data based on a combination of:

1. Contractual necessity — to perform services you have requested (e.g., repairs, installations, AMCs).
2. Legitimate interests — for fraud prevention, security, and business operations (balanced against your privacy rights).
3. Consent — for marketing communications, cookies beyond essential functionality, and other optional features where you agree to data use.
4. Legal obligations — to comply with applicable laws and regulations.

5. Sharing & Third Parties

We do not sell personal data. We may share information with:

1. Service providers: Payment processors, courier/shipping partners, cloud storage and backup providers, analytics providers, and remote support tooling vendors under contract to provide services on our behalf.
2. Manufacturers & Suppliers: For warranty claims, RMA processing and product support when necessary.
3. Legal & Regulatory Authorities: Where required by law, court order, or to protect our legal rights.
4. Acquirers: In the event of a merger, acquisition or sale of assets related to our business.

6. CCTV Footage Handling

1. CCTV systems and footage are provided and managed according to a separate service agreement with the client. That agreement defines where footage is stored, retention period, access controls, and any monitoring obligations.
2. Unless otherwise agreed, recorded footage is retained for [Insert Number of Days, e.g., 30] days by default. Footage required for investigations or legal purposes may be retained longer as necessary.
3. Access to footage is restricted to authorized personnel and provided to clients or law enforcement only under contractual or legal requirements.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes listed above, to meet legal, tax and accounting obligations, or to resolve disputes. Typical retention periods include:

1. Service records, invoices and contract documents: [Insert Period, e.g., 3 years] or as required by statute.
2. Remote support logs and diagnostic data: [Insert Period, e.g., 90 days], unless needed for ongoing support or dispute resolution.
3. CCTV footage: [Insert Period, e.g., 30 days] unless otherwise agreed with the client or required for investigations.

8. Cookies & Tracking

We use cookies and analytics services to understand site usage and improve the website. You can control cookies through your browser settings. For marketing cookies and trackers we will seek consent where required.

9. Security Measures

We apply reasonable technical and organizational measures to protect personal information, including:

• Access controls and role-based permissions for staff;
• Encrypted backups and secure storage for sensitive data where applicable;
• Secure remote access tools and logging for remote support sessions;
• Physical security procedures for devices and storage media in our custody.

10. Your Rights & Choices

Subject to applicable law, you may have rights to:

1. Access and obtain a copy of personal data we hold about you.
2. Request correction of inaccurate data.
3. Request deletion of personal data where processing is no longer necessary or lawful.
4. Object to processing for direct marketing or withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details in the "Contact" section below. We may require verification before fulfilling requests.

11. International Transfers

Some third-party vendors we use may be located outside India. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information.

12. Children

Our services and website are not directed to children under 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will take steps to delete it.

13. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use after changes indicates acceptance of the revised policy.

14. Contact