Why does your business need ITSM?

If your business has more than a handful of employees, and if even one of you is the designated “IT guy”, you’re already doing ITSM in a small way. But as your business grows, you might need to bring in more mature processes to get the most benefits out of your ITSM investment.

Here are the most common benefits of ITSM. Watch the video for a detailed walkthrough:

  • Reduce IT costs

  • Improve the quality of service

  • Improve customer satisfaction

  • Improve governance and reduce risk

  • Increase competitive advantage

  • Improve flexibility

  • Increase agility for new IT services

Using ITSM to reduce costs

Let’s talk about a key benefit we discussed above – cutting costs. IT service management can help do this by:

  • Increasing IT efficiency

  • Increasing business efficiency

  • Reducing IT wastage

Let’s dive a little deeper into each of these.

In order to increase IT efficiency, IT service management can help with:
 
Process workflow

Offer technology-enabled process workflow and eliminate manual process, thereby improving collaboration between all teams.

Efficient use of scarce IT human resources

Reduce admin workload, waiting times, and even eliminate internal firefighting to make time for more strategic work.

Service-based incident management

Prioritize and customize the resolution time based on the business impact caused by IT issues.

Save time and money

Effective problem management and knowledge management help reduce recurring issues, resolution times, and impact on end users and the business as a whole.

Insightful reports

Automate the report-generating process and reduce reporting costs.

To increase business efficiency, IT service management can:

Reduce downtime

With the help of incident, problem, and availability management.

Prevent issues before they occur

Prevent serious, business-affecting issues through problem management and capacity management.

Help businesses to quickly bounce back from critical IT issues

The adverse effect of severe issues can be mitigated through major incident management and IT service continuity.

Finally, to reduce wastage, IT service management can:

Improve Efficiency

Save time, efforts and unnecessary costs by reducing wastage and avoiding duplication of work.

Optimize spending

Ensure that any new IT spend is essential through asset, configuration, and capacity management.

Remove the costs of duplicate or obsolete assets

Effective asset management can help avoid duplicity of applications, hardware, hosting, and their support.

Facilitate the redeployment of underutilized assets

PCs, other devices, and installed personal productivity software need to be effectively tracked to prevent underutilization.

Prevent change-related or inconsistency-based wastage

Avoid the costs of “reworking” mistakes that is ultimately the duplication, or even triplication, of effort.