Why does your business need ITSM?
If your business has more than a handful of employees, and if even one of you is the designated “IT guy”, you’re already doing ITSM in a small way. But as your business grows, you might need to bring in more mature processes to get the most benefits out of your ITSM investment.
Here are the most common benefits of ITSM. Watch the video for a detailed walkthrough:
Reduce IT costs
Improve the quality of service
Improve customer satisfaction
Improve governance and reduce risk
Increase competitive advantage
Increase agility for new IT services
Using ITSM to reduce costs
Let’s talk about a key benefit we discussed above – cutting costs. IT service management can help do this by:
Increasing IT efficiency
Increasing business efficiency
Reducing IT wastage
Let’s dive a little deeper into each of these.
Offer technology-enabled process workflow and eliminate manual process, thereby improving collaboration between all teams.
Reduce admin workload, waiting times, and even eliminate internal firefighting to make time for more strategic work.
Prioritize and customize the resolution time based on the business impact caused by IT issues.
Effective problem management and knowledge management help reduce recurring issues, resolution times, and impact on end users and the business as a whole.
Automate the report-generating process and reduce reporting costs.
To increase business efficiency, IT service management can:
With the help of incident, problem, and availability management.
Prevent serious, business-affecting issues through problem management and capacity management.
The adverse effect of severe issues can be mitigated through major incident management and IT service continuity.
Finally, to reduce wastage, IT service management can:
Save time, efforts and unnecessary costs by reducing wastage and avoiding duplication of work.
Ensure that any new IT spend is essential through asset, configuration, and capacity management.
Effective asset management can help avoid duplicity of applications, hardware, hosting, and their support.
PCs, other devices, and installed personal productivity software need to be effectively tracked to prevent underutilization.
Avoid the costs of “reworking” mistakes that is ultimately the duplication, or even triplication, of effort.