Whilst we embark on taking all due care in the use of your computer, Smart Alphabet Pvt Ltd cannot guarantee this service will

resolve the IT problem or that the attempt to resolve technical issues will not cause additional problems requiring an

onsite or back‐to‐base support call. Smart Alphabet Pvt Ltd is not liable for any consequential damages and it is the client’s

responsibility to backup all applications and data prior to the session.

Note:- Please close any personal or confidential information on your screen, as the technician will be viewing your desktop.

By using this Remote Support Service you understand that:

 All remote service and software is provided at the customer’s sole risk.

 You are responsible for the backup of your data and applications.

 Smart Alphabet Pvt Ltd is not liable for consequential damages of any kind.

 Smart Alphabet Pvt Ltd is not liable for unauthorized access to anybody's computers via the remote software ‘Anydesk’ or

‘Teamviewer’.

 Smart Alphabet Pvt Ltd will not disclose passwords or IDs to any undisclosed 3rd party.

The ability for Smart Alphabet Pvt Ltd to remotely access your computer significantly enhances our ability to resolve your technical

problem quickly. You understand that, by requesting such assistance, you are providing Smart Alphabet Pvt Ltd technical support

personnel with access to and control of your computer.

In doing so, you could be providing Smart Alphabet Pvt Ltd technical support personnel with access to files that reside on your

computer therefore, you accept responsibility for any changes made to the desktop content or system settings.

Smart Alphabet Pvt Ltd does not assume and is not responsible for any liability for the linking and viewing of any desktop content,

the operation of the remote access software or system performance.

Smart Alphabet Pvt Ltd recommends that, for your security and privacy, you exit any open applications that contain personal or

confidential information before initiating a remote support session with the Smart Alphabet Pvt Ltd representative. Smart Alphabet Pvt Ltd

further recommends that you remain seated at your desktop throughout the entire remote session.

By accepting these terms and conditions, you acknowledge that remote intervention may in some cases result in data

loss and/or software corruption on your computer therefore PChelp4U explicitly recommends that you back up the

data from your computer before accepting remote technical support. If you do not back up your data, you run the

possibility of irretrievable loss of such data and Smart Alphabet Pvt Ltd will not be liable for any data or extra costs incurred from 3rd parties, however caused.

The Software

Smart Alphabet Pvt Ltd uses the software ‘Anydesk’ or ‘Teamviewer’ to provide remote assistance and technical support. Features of this

software include:

Ability to diagnose and resolve problems remotely.

 Allow your support representative to view or control your desktop.

 Transfer files via direct transfer to or from the support representative (optional).

 ‘Anydesk’ or ‘Teamviewer’ will be installed onto your computer so that we can obtain remote access at any time with

your permission. If you wish to uninstall the software or turn it off, please contact us and we will explain how to do this.

The Remote Connection

When you have agreed to use our remote service, you will need to initiate a secure connection with one of our

support engineers.

In order to create this connection, you will download the software from a link that is emailed to you or the software

will already have been installed at your consent.

After use, the software installed can either be removed from your machine or left on for future use in either an

activated or deactivated state. This choice is yours and you should indicate to the Smart Alphabet Pvt Ltd technical support

representative which option you prefer.